Methodology for Clinical Risk Management

We've engineered our solution to empower clinicians to mitigate risk and transform clinical practice. Our approach to clinical risk management incorporates three dimensions of education into a three-step risk improvement process focused on the root causes of patient safety issues.

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3-Step Risk Improvement Process

Our methodology consists of a process by which evidence-based performance measures and quality improvement interventions are used to help clinicians capture, remediate and monitor clinical risk exposures with direct implications for patient care.

1. Initial Assessment

 

Assess to Capture Clinical Risks

Capture risks using assessments that identify the root causes of clinical risk. Clinician responses can reveal gaps in knowledge, as well as concepts and topics that need to be mastered. Results are used to generate a personalized, prioritized learning plan for each clinician.

2. Learning Plan Activities

 

Remediate to Prevent Risks

Execute the learning plan. Interventions are integrated for seamless remediation to address identified gaps and knowledge deficiencies. Remediation methods include: acquiring new evidence-based knowledge, applying clinical tools and strategies in practice, and improving communication and partnership with patients to better engage them in their care.

3. Follow Up Assessment

 

Reassess to Monitor Improvement

Initiate a followup assessment for a comparison to initial results and to evaluate retention of risk and patient safety recommendations and strategies. For any remaining deficient areas, post-activities are offered to remediate and ensure progress.

 

3-Dimensional Education

To ensure that concepts are adapted for behavioral change and long-term application, clinicians are assessed and educated across three dimensions of learning — content accuracy, concept comprehension and severity of risk prioritization.

Content Accuracy

Content accuracy is the first dimension in addressing actions that could lead to an adverse event. Education content pertains to a topical category focusing on key areas of clinical risk and patient safety that are immersed in each course module and assessment question.

Concept Comprehension

Concept comprehension is the second dimension to creating a safer patient environment. Analyzing decades of medical malpractice claim data across multiple specialties, we have pinpointed the five core roots of patient safety issues: cognition, communication, performance, professionalism and system. We intertwine these five clinical risk-related concepts into all assessments and educational content.

Prioritization of Risk Severity

Prioritizing interventions by risk severity is the third dimension to reducing medical malpractice costs and improving patient outcomes. Risk levels -- high, moderate, and low -- are assigned to each assessment question following guidelines established by national regulatory and patient safety organizations. These classifications facilitate personalized, prioritized learning to ensure the highest risk factors are addressed first.